This guide provides contact information for popular E-mail and Web security vendors. This is to be used for raising tickets with your vendors for assistance with whitelisting.
Raising tickets with vendors and what to say
It is very important to be clear about what needs whitelisting. Vendors are often confused as to why you would want IP's and Domains of 'phishing' e-mails and websites to be allowed through security services, bypassing all filters. This would be a very strange request if the phishing e-mails and websites were real. Our e-mails and websites however are simulated phishing and are completely safe. Please make it clear that these e-mails are sent as part of a simulated phishing testing service and websites are used as landing pages to further test users on their website security skills.
Below are contact details for popular E-mail and Web security vendors.
|Vendor||Web Portal||E-mail/Telephone Support|
|Barracuda||https://login.barracudanetworks.com/auth/login||01256 300 102|
|Blue Coat||see Symantec||0800 085 3206|
|Checkpoint||falls back to partner/distributor support|
|Cylance||falls back to partner/distributor support|
|Kaspersky||falls back to partner support|
|Meraki (Cisco)||0207 871 2776|